Last updated: 05-11-2025

Welcome to Elder & Ember. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

By placing an order with Elder & Ember, you confirm that:

• You are at least 18 years old, or have permission from a parent/guardian.
   
• You have read and agree to these Terms & Conditions.
   

Your order is an offer to purchase. We may accept or decline this offer at our discretion. An order is considered accepted once you receive an order confirmation email.

• All prices are listed in sterling (GB Pounds) and include VAT
   
• Prices may change at any time. Confirmed orders will not be affected.
   
• Full payment is required at checkout using the available payment methods.
   
• Elder & Ember is not responsible for additional bank charges or currency conversion fees.
   

• Estimated delivery times shown at checkout are for guidance only and are not guaranteed.
   
• Elder & Ember is not responsible for delays caused by couriers, postal services, customs, or events outside our control.
   
• Orders are shipped to the address provided at checkout. We are not liable for orders lost due to incorrect information.
   
• Once dispatched, responsibility for the parcel transfers to the customer.
   

If you need to return an item, please contact us within 14 days of receiving your order.

Items must be:

• Unused
   
• In original packaging
   
• In resalable condition
   

Please note: Custom, personalised, made-to-order, perishable, hygiene-sensitive, or digital items are generally non-returnable.

• Return shipping costs are the responsibility of the customer unless the error is on our part.
   
• Refunds are issued to the original payment method once the returned item is inspected and approved.
   
• We reserve the right to refuse returns that do not meet these conditions.
   

If your order arrives damaged or faulty:

• Contact us within 48 hours of delivery.
   
• Provide clear photographs of the product and packaging.
   

We will offer a replacement, repair, or refund in accordance with consumer law.

We aim to display product descriptions and images as accurately as possible.
Due to the handmade or natural nature of many Elder & Ember items, slight variations in colour, shape, size, or texture may occur. These are not considered defects.

All content on this website—including product designs, branding, text, images, and artwork—is the property of Elder & Ember.
Unauthorised reproduction or use of our intellectual property is prohibited.

We value your privacy.
Any personal information collected during checkout is used solely for processing your order and providing customer support.
We do not sell or share your data except where necessary for order fulfilment (e.g., with shipping providers).
For full details, please refer to our Privacy Policy.

Elder & Ember is not liable for:

• Indirect, incidental, or consequential damages
   
• Losses resulting from misuse of products
   
• Delays caused by third parties or circumstances beyond our control
   

Our maximum liability is limited to the value of your order.

We are not responsible for delays or failure to fulfil orders due to events beyond our control, such as natural disasters, strikes, transport disruptions, or supplier issues.

These Terms & Conditions are governed by the laws of The United Kingdom
Any disputes will be handled by the courts within that jurisdiction.

For any questions, order issues, or return requests, please contact:
Email:contact@elderandember.com

Phone : 0778922802